Brand Strategy

    R/GA Creating the Law?

    0

    R/GA is a bold leader in the digital marketing area. As all advertising and marketing shops move toward the middle — toward the strategy — only one digital shop aspires to be the agency of record: R/GA. Most digital shops rue the fact that they don’t get a seat at the big table, R/GA wants the table.  And they make quite a case.  Their entrée is the “platform.”  

    In a video by Nick Law, R/GA’s chief creative officer (thankfully, he’s not goofily titled), he says advertising needs to move “from metaphors that romance a brand to seductive demonstrations of a brand platform.”  Agreed. Were he to have substituted the word “strategy” we’d be in perfect agreement.  The word platform, you see, is a euphemism for website (and other digital stuff residing on the website). Brand strategy is hard to put a price tag on and websites and digital assets are easy estimate. 

    Mr. Law is correct campaigns come and go. He’s right that tactics need to feed the brand strategy. He’s right that utility and community are the source of sales growth and retention. And he’s certainly not being disingenuous in suggesting that something needs to hold and tie all the brand building work together. So I’m going to cut him some slack and not argue the noun platform and favor a more verb-like version of the word. 

    In the video Mr. Law refers to one of R/GA’s most famous successes Nike+.  “Nike+ is a platform fueled by campaigns” he says.  Nike+ was first a product and it’s growing into a branded utility. Is it growing into a platform? You tell me. 

    These guys are the real deal. And as good marketers they are trying to create a new language for the marketing world.  As I said, bold.  

    Business Strategy Vs. Brand Strategy.

    0

    On prompt, many company executive will tell you their business strategy is “Make more money.”  Some invest to make more money others reduce the cost of goods. There are many ways to invest or cost-cut: alter the product, play with pricing, change distribution, promote in a new way.  All are business decisions. 

    Ask that same company executive what their brand strategy is, though, and you may get a quizzical look. Or the quick parry “To provide customers with the best product, at the best price, with uncompromising service.” But that’s not a brand strategy, that’s the brand marketing equivalent of pasteurized cheese.

    A brand strategy is created at a product’s molecular level.  It is inherently product-based.  A brand strategy grows from the product then gives back over time. And I’m not just talking “deposits in the brand bank,” I’m talking about informing product innovation, brand extension, expansion, even M&A activity.

    A brand strategy is deeply rooted in the consumer — the consumer’s environment (physical and emotional) and needs (known and subconscious). Brand strategy is about growth and growth doesn’t happen without nourishment, environment and caring.

    A brand strategy is a living thing. Not a business thing.  

    Business strategies are logical. They are easy to articulate.  Brand strategies are psychophysiological.  They are harder to articulate but have a pulse.  And when right — they quicken the pulse.  Peace!