I am a man of a certain age. Okay 70. A man who recently spent a stupid amount of money to get WhatsTheIdea.com ported over from GoDaddy (hosted by a reseller) to GoDaddy direct – no middleman.
The salesperson was excellent. ‘Yes, yes, yes.” With the invoice paid and the money still warm, service was great. I expected a couple of after-the-fact add-ons like the need to buy a new WordPress theme, but what-evs…it’s the American way.
After the initial publish I noticed my logo did not move over to the new site. By the time I caught it (and, I had been sent before- and after-publish screen grabs with the logo in place), the service support ticket closed and I had to open a new one. My bad. Cha-ching.
My WordPress Premium Support team were not able to resolve things. The hand-offs were not seamless and though I believe them to be live bodies from another timezone, sometimes my emails bounced back as undeliverable (wpps.services.godaddy.com).
Why am I writing this? Because it’s not even full-on AI service yet — we are still playing Trouble-Ticket Bingo. And yes, I’m culpable…no doubt. But is this the bright future of customer service?
Meta is laying off 8,000 people (maybe more) while investing $125B (NYT) in AI.
I loves me some technology, but there’s no replacement for a single point of contact firing on all synapses.
Peace!