Marketing

    Guns, Sex and Drugs.

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    A question I always have in mind when doing brand and comms planning for clients is “Who is going to lose the sale you are making?” Often we think of competitors but sometimes, especially with start-ups and tech companies, it is money made in another category.  A carbonated soft drink loss might be won by a cold pressed juice company, for instance.

    While reading an item last week and seeing that in 7 large NFL-size cities over $2.4B is being spend a year on guns, sex and drugs I began to think about business opportunities that might siphon off some of that cash.  This data point BTW was from 2007 so I’m sure it has grown considerably. And this number didn’t even include NY, LA or Chicago.

    I suspect there won’t be an app for this replacement product, but there could be. What do all 3 of these pursuits have in common? If we say that guns are about protection, aggression or hunting then the motivation is about the self. As are drugs and sex. So this replacement behavior, this replacement product, needs to be similarly positioned. Plastic surgery? Clothing? Exercise? Diet? How about we invent a completely new sport?  How about a sport for the ageing population? Something that might be more fun and active than say walking or the elliptical machine? Something that generates some endorphins? Help me out here.

    Hmmm. This one is going to take a while. Any thoughts?

    Searching for the next bean or nut.

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    coke

    Yesterday I posted The Coca-Cola Company should head to South America looking for the next Kola nut (or coca bean), perhaps something with healthier-for-you qualities, around which they can create a new soft drink. Easy for me to say from my typing chair. “Exactly how, Mr. Poppe, should we go about this little hunt?” they might ask.

    First, visit some exotic places and explore local eating and drinking habits.  Look for products and beverage that have been around for hundreds of years. Anthropologists and researchers should speak with older people who go back generations in the area, perhaps visit some museums and look at old artifacts. What did they use in the mortar and pestles?  What beads were on the necklaces?  Check out old art to see what people were consuming. Talk to botanists? Ask older physicians. (Remember the healthier for you value prop?) Gather nuts and berries, for goodness sake.  

    Find the top ten ingredients from 5 or 10 countries and come home to Atlanta and start coding.  Give your chemists and beverage engineers and tasters 3 months to create some drink options. Get marketing involved at this point and leaks some information to the masses via social media. Build buzz.

    We know which way beverages are moving. Why is Coca-Cola Company ceding control of product development to others?  (Why is Coca-Cola Ventures and Emerging Beverages sending MBAs across America looking for companies to buy?)  If anyone can find the next kola nut it should be Coke.  Peace.

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    Go South Coca-Cola.

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    I tweeted to the Coca-Cola Company last week that they should begin exploring in the jungles of South America for the next cola bean – something around which they can build a new soft drink.  Coke will continue on for decades to come but it is definitely in harvest rather than growth mode (in the U.S.).  So take a million or two from the budget and go to southern climes in search of the next big ingredient.  

    I suspect you should search for an ingredient that offers health qualities. Something that has a unique taste. Perhaps even an acquired taste.  Remember your first Coca-Cola?  It should also be a bit exotic and have a fun name. Or you can make the name up.

    Hopefully, you’ll find the ingredient in a stable country, with a nice port nearby. Perhaps a country that is not a big fossil fuel burner or located on a seismic fault. Lot’s to think about, I know.

    This approach is called a plan. Call it capacity planning. Call it load management. Call it stock holder value planning.  Right now there is a finite amount of consumer money being spent on beverages. Investments in Core Power, teas, coconut waters and the like are really just back-filling the carbonated soft drink hole that grows in the sale portfolio. Rather, you should find an elixir with some health properties to grow the overall size of the beverage market. Or if not that, at least take revenue from, say, the pharmaceutical industry.

    So get out your machete’s and go south. Then report back.

    Microsoft Word Edit Tracker. BAD.

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    I was in a writers group as a kid (okay, okay stop laughing) and we followed a writing principle espoused by Peter Elbow. Basically Mr. Elbow said the best way to write, the best way to break writer’s block, is to write. Stream of consciousness. And if you can’t write for 20 minutes straight, keep writing “I can’t write, I can’t write…”  Something will pop up. Often what pops up is the beginning an idea; perhaps even the logic for an idea.

    I just received a lovely piece of writing from a friend about a topic I now I’m going to love – she’s really smart and someone I admire in the brand planning space. But the writing was deliver as a Word file, with “edit tracker” lit up in its full glory. DOH.  Can’t read it. Can’t. I’ll have to force myself.

    Edit tracker is the bane of my existence.  Sometimes it pops while I’m writing and I can’t figure out how to turn it off.  I cold reboot, I go to help, click in the tray.  It won’t go away. Sometimes it stays for minutes even scores of minutes. I’ve never been caught doing you-know-what by my mom as a kid, but I’m sure it’s a mood breaker. That’s what tracker is for me.

    I’m all for editing, but sometimes in the creative process it’s better to scrap and start over. There’s something to be said for flow.

    Lawyers and engineers may need edit tracker, but in the creative and strategy business the function needs to float away on an iceberg. Peace.

    Calendar Data. For Sale?

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    There is talk and there are deeds.  In advertising and marketing 80% of the signal is talk. That’s why so many experiential marketing firms are gaining traction. It is true that consumers when online are sharing about product  consumption at all-time highs. “I love Rincon, Puerto Rico.”  “St. Francis is the best heart hospital.”  “Fish Taco Friday at Bubba’s is a great deal.”  This is all good, presumably business-building talk.  But are these talkers, going to Rincon, St. Francis or Bubba’s?  And if so, how will we know?  If they use location-based services like Four Square, etc. we will know. But let’s face it not everyone uses these services. Especially older, higher earners.

    So how do we capture deeds?  Credit card activity is a good way. Retail and grocery store data another.  But one overlooked opportunity zone is the hosted calendar.  I went to see my urologist this week for my annual visit; it’s on my Outlook calendar. It’s not in the cloud but easily could be. Lots of people use their calendars to do everything from scheduling meetings and vacations to alert themselves to call family.  Is some of this stuff private? Sure.  

    What if a data analytics company like BlueKai or Marin Software hooked up with a calendar provider and mined opt-in calendar data? And what if they found a way to pay consumers for it?  Something to think about, no?

    Deeds vs. talk. The deeds have it. Peace.

     

    A hashtag a day.

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    There’s lots of talk these days about content strategy and content marketing. It’s a big practice and bigger business. In fact, data analysis tools supporting these efforts is may have surpassed the billion dollar mark. Yet for a business with so much cachet, it is surprising there is so little in the way of real, innovative social sharing on the topic.  I’m not talking about the “7 ways to increase belly fat (I mean) social media engagement” kind if posts – those are a dime a dozen.  I’m talking about innovative, doable, free suggestions.

    Here’s one.  Every social media team should be testing one new hashtag a day. Those hashtags should adhere to the brand strategy (one claim, three proofs planks), of course.  This regiment will provide multiple learning moments for the content marketing people daily. Moreover, it will create a new discipline for brand adherence. The team can meet before the day begins to discuss the daily hashtag and also what worked and didn’t the previous day.

    Every day you are not learning about your brand, is a day it lies fallow. Eyes off the blinking dashboard lights for a moment sirs and ladies, let’s feed the marketing beast with real time analysis and learning, e.g., “What in the news of the day made people twitch to our hashtag?” 

    Stay tuned for more social tips. Or visit “Social Media Guard Rails.” Not a book.  

    Peace. 

     

    A Business Meme: The Craft Economy.

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    A little bit of a 4-trick pony when I land on a market insight, I ride it and ride it and milk it in What’s the Idea? Todays trick is The Craft Economy.  Words are important, brand planner agree, and the word “craft,” according to Jeremiah Owyang, may not do my craft economy business meme justice. Jeremiah feels it may suggest more “arts and crafts” than I intend. Michaels Stores kind of things.  The reality is, the word was borrowed more from craft beer than the ribbon and button set.

    To me the craft economy is about craftsmanship. It’s about building things that last. Physical things that can be passed down through generations – not thrown into the landfill.  Things we repair. In my current Henning Mankel book, a character suggested civilization took a turn for the worse when we stopped darning our or socks.

    As technological advances create more leisure time for Americans and Europeans we need to find more life-positive things to do with our hands and minds.  The TV, eating, drinking are not the best of pastimes.  By focusing on save-the-planet activities we will save ourselves.  That’s the craft economy. And maybe there is some art in that.

    Peace.  

     

    Product Before Story.

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    I have mad respect for Seth Godin. He’s a hero. And he’s great for the economy. Anyone who can help marketers focus — and improve product and product delivery is someone worth paying attention to. That’s what Seth does. So you can imagine my dismay this weekend when reading this quote from him in an article about Coca-Cola: “Coke is not in the sugary water business, they are in the storytelling business.”

    Coke is in the Coke business. The business of product. Every marketer is in the business of product. It’s ground zero for marketers. Storytellers are in the storytelling business. Creative people are in the story telling business.

    It’s not a story hurting Coke sales, it’s high fructose corn syrup. As our brains continue to get bigger (according to evolutionary physical anthropologists) we will continue to learn how to prolong our lives – through better living. Products that get in the way of this will wane. The craft economy is taking hold.

    Anyone who suggests stories not products are shaping the marketing future, is spending too much time in tactics land. Mr. Godin gets a mulligan; his product is too strong. Peace.

     

     

    Sears Spanish Inquisition

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    “All Spanish all the time” is the business strategy I have recommended to Sears in this blog a number of times. Once again, quarterly earnings are out for the Sears Holding Company (owner of Kmart) showing it is hemorrhaging money. You can’t continue to lose a billion plus a year and stay a viable business (listening Blackberry?).

    Think about the country. Think about the state of retailing…with more and more sales conducted online and delivered via the mail and package carriers. Where does this leave Sears? And all retailers, for that matter.  In need of bold moves. All Spanish speaking today, is a first-mover strategy. And frankly a no-brainer. If it doesn’t happen in 2014 it will happen at some point. If not Sears or Kmart, someone. The purchasing power of Spanish speaking Americans is too great. The growth rate of this segment of the pop. too great. 

    Sure stores will have to close. But the idea is solid. The market is solid and the move will have unexpected positive impact not only on the expense side of the ledge, but also the growth side…with new opportunities for other services hitting this massive part of the economy.

    Edward S. Lampert, CEO, pull that Band Aid off right now. I smell a Fortune (cover) in it for you. Peace.   

    Posters Get Short End.

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    There’s a neat media newsletter service I’ve used a number of times in marcom plans called SmartBriefs.  It’s an aggregator of articles, sorted by topic, sent to subscriber email boxes.  It is a great one-stop free-shop. One such newsletter I subscribe to deals with social media.  The ironic thing about this one is that very few of the articles it highlights points to actual social media posts, meaning blogs.  They are mostly items from USA Today, Washington Post, WSJ, Adweek, etc.  They hit the occasional Mashable piece but do not do a good job or finding true web Posters. Posters are original content creators and bloggers whose love of the topic goes way beyond a job.

    Posters may be good writers or bad and may not have made it through journalism school, but they are the backbone of the web. As a brand planner, I’m always on the lookout for big time posters in the categories I study.  They engender loyalty and lots of comments. They are analytical and love to share the goodness that is their area or interest.

    Poster beget Pasters (curators and info sharers), ergo community.   

    I’d love to see an aggregator service that only focused on blogs. Craft economy people in the woodworking business like the Wood Whisperer. Melting Mama for the overweight and obese. Boogie2988 for gamers.  Kandee Johnson for the young fashion conscious. Emo Girl. There are thousands of them out there.  An occasional snark would be fine too, but the more positive the better.

    This is the future of the web. Where there is avoid there is an opportunity.  Maybe SmartBrief will start one. Peace.