Marketing

    Good News For Kids. A Food Revolution.

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    A former business acquaintance of mine recently joined a company called Revolution Foods. With a company name like that (brand) how could I not look it up. Thanks for the heads up LinkedIn. Above the fold on the website appears the following Is-Does:

    Building lifelong healthy eaters with kid-inspired, chef-crafted™ food.

    For newish companies, or companies with not a lot of brand awareness putting your Is-Does above the fold is smart. (This above the fold real estate is something I look at when using brand planning tool, Brand Strategy Tarot Cards.)

    I’ve done a good deal of work in K12 education and it is truly some of the most important brand categories I’ve studied. Teaching kids how to learn better is foundational, offering life changing result. As I’ve said before there is no bad learning, only bad teaching. A small but impactful subset of proper K12 education is nutrition. The more we teach kids about proper and healthy eating, the more Greta Thunbergs we’ll turn out. Revolution Foods is banking on this approach. If they do it well, the company will help change the world.

    It won’t be easy. But it’s definitely doable. In the 60s and before it didn’t take the greatest minds in marketing to sell sugary snacks. But there were some really smart people doing it. Santa Claus was co-opted by Coca-Cola in the ‘30s and altered consumption, let’s not forget. Teaching kids to eat green beans will be hard. But it’s not fly to the moon hard.

    I commend Revolution Foods and will study them moving forward. This is a company worth everyone’s time. A real game changer.

    Peace.

     

     

     

    Mr. Brand Hammer.

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    Yesterday I coined the term Mr. Brand Hammer – a reference to the axiom “to a hammer everything looks like a nail.” Mr. Brand Hammer (that’s me) smells a new business name.

    It’s a curse being Mr. Brand Hammer, surfing the ether, watching commercials, reading the paper, with an always-on need to make sense of brands and their strategy. It’s like living in a world of generic, plain yogurt. Colorless. Tasteless. Sluggish. Mr. Brand Hammer constantly evaluates how marketers are differentiating their product and services. Asking what’s the plan? When watching Geico commercials everything is humor and call-to-action. Buy us, get a quote from us. But where’s the why? Mr. Brand Hammer understands it’s not easy creating thousands and thousands of pieces of selling content…you run out of ideas. But you should never run out of strategy.

    What’s The Idea? is a business consultancy built around brand strategy. What’s the brand claim? What are the brand proof planks (evidence of the claim)?  The lack thereof in marketing drives me crazy. And you can tell it also drives marketers crazy. More often than not there is no discernable plan for selling. For building a brand.

    More cowbell. More gecko.

    Peace.

     

    Local News Revisited.

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    The What’s The Idea? blog began in 2007, a little over 2,600 posts ago. At the time I was up in the grill of The New York Times for being slow to catch on to digital media. As the world’s premier news organization, how could it not innovate in the digital space? When the financial crash happened and the NYT paper-paper couldn’t sell full page ad to save its life — and the sections were shrinking in size — someone finally got their shit together and tazed the online property. (In retrospect, putting Martin Sorrell, an ad guy, in charge was probably not the smartest idea.)

    The old gray lady took a couple of shots to the nose, but finally emerged with a strong digital property. Today, the digital NYT is delivering healthy revenue to the bottom line, with paywall subscribers from around the world consuming podcasts, video and other endemic assets – all state of the art. Interestingly, the national edition of the NYT distributed in NC carried not a single (paid) full page ad in the A section today. Guess who is carrying that water?

    Gannett merged with New Media yesterday in the hopes of creating better capital positions by moving toward a more digital future. Printing plants will consolidate creating savings and the strategy is to create new revenue by providing local value with a, hopefully, efficient national land grab. The problem is, local is not scalable. My local Asheville-Citizen Times, a Gannett property, is so thin birdcages owners are looking elsewhere. Gannett/New Media can succeed, but not by becoming Angie’s List. Where’s the tazer? Where are the Millennials and Gen Zers geniuses?

    Imma put some more thought to this and report back. Local is a positive word in today’s sustainability minded business environment. Digital news should be a solution.

    Peace.

     

     

    Kylie Jenner’s Coty Deal.

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    International Cosmetics Company Coty Inc. is paying spokesowner Kylie Jenner 600 million dollars for 51% of her company. Not a bad day at the office for Ms. Jenner. Does that mean Coty is the “boss of her” now? I think so. Not that they would want to piss her off. Easy come easy go… Kylie could mic drop the company (unless contractually obligated) if she feels mistreated.

    Kylie is smart. Coty is just one percent smarter. Kylie, in effect, has just signed a deal to be Coty spokesperson for life. It may seem like a Bobby Bonilla deal (Google it), but fast forward a couple of decades when spokespeople are paid even crazier money for their marketability (read, media magnetism) and this one-time payout may seem low. Argentina’s Lionel Messi earned $127 million this year. Ms. Jenner is only 22 years old but at age 42 she may regret today’s rate.

    Coty’s main reason for the purchase seems to be Ms. Jenner’s social media following. She has 270 million followers. All In the right demographic…today.

    Is this smart business? My guess is it will be for a few years, but without the right business blocking and tackling this move will water down both brands.

    C’est la vie.

     

    Sweetgreen and Brand Ballast.

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    The Sweetgreen brand strategy is a little bit like one of their salads. Lots and lots of healthy things. Take for example the Curry Cauliflower salad, made with blackened chicken thighs, curry roasted cauliflower, shredded cabbage, cilantro, raisins, warm quinoa, organic arugula, Sweetgreen hot sauce, cucumber tahini yogurt dressing. This amazing assort of ingredients provides the tongue with rich tastes and wonderful flavors. Also crunchiness. Sweetness. Warmth. Coolness. In cooking, this approach works brilliantly when done with finesse.

    In branding, however, too many ingredients can cause the brown effect. The color that results when adding too many colors together. Sweetgreen, bless their hearts, tries to do so many good things that their insular message is lost. Or watered down.

    It’s weird because Sweetgreen does many things so right. But from a brand organization perspective it needs to boil it all down…to three, manageable ingredients.

    Here are a couple of lifts from the website:

    “We want to make an impact and leave people better than we found them, and we tailor our approach in each market to reflect the needs of the community.” This is a non-endemic mission with no place in brand strategy.

    “Create experiences where passion and purpose come together.” Marko-babble, though well-intended. Again, not endemic.

    I could go on. This company is well positioned in the marketplace owing to pent-up demand for healthier food options and sustainability. The clientele is loyal, the product outstanding. But those things are replicable. What isn’t replicable is brand ballast. Sweetgreen today needs to double down on it’s brand focus. If so, it will paint a way forward that is indelible and timeless.

    Peace

     

    YETI About to Get Cold Shoulder.

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    Say it ain’t so Yeti. You are not really opening up more and more retail stores. It sounds as if you’ve been bitten by the success bug and it could be your undoing. Yeti is a very cool brand name, which I first came across on my handlebar grips. It seems there’s a mountain bike company by the name too. Yeti coolers are a gold mine. Now a public company with board members hungry at the trough, Yeti is looking to grow faster than the laws of nature allow. Hence, retail stores.

    The problem is that Yeti is a sales handgrenade for Bass Pro Shops, West Marine, Cabella’s, REI, and Dicks Sporting Goods and an assortment of mom and pop and chain hardware stores across the country. Let’s not even mention Amazon who accounts for 30% of Yeti sales.

    These channel partners built displays around Yeti products. Moved prime store real estate and displays around to help build excitement. These partners were your biggest fans. Now you’re trying to take traffic and sales away from them. Yo lo mistako.

    It reminds me of when Krispy Kreme changed its channel strategy and started flooding the market with product. “Pick up your cold donuts at the gas station,” was the big growth idea. IPO- and CEO-driven initiatives.

    Yeti has a great product but they’ve taken their eyes off the ball. They are going from underdog to over-dog, and their biggest fans will be leading the way.

    Peace.

     

    Brands. Flags. And Design.

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    Is it possible to like design work, yet dislike the product? I believe it is. Case in point. I find the above variation of a civil Middle Eastern flag quite compelling. Attractive would not be the right word, but there is something about the palm tree and the swords that create muscle memory and power. Swords are cool as design elements even though murdering journalists taints the fuck out of the product. Abhorrently so. 

    Speaking of palm trees, the South Carolina state flag uses a palmetto and crescent dropped out of an indigo background. It’s pert cool though monochromatic. I’ve seen some bastardizations of the flag characters with other colors that really enhance the design. A license plate with some setting sun colors are quite nice. A strong promotional tool, the flag and mark.

    And lastly, and I almost hesitate to type this one, is the confederate flag. It’s an interesting, yet simple design. As a stupid kid who went to college in FL, I hung a confederate flag on my wall oblivious to the pain and suffering it denoted. I liked the design. I also hung some Amerind prints on my wall not knowing what they stood for. I liked the colors.

    Design is personal. As a tool in branding, design can be powerful. It engenders feelings and symbolism. But is also can act as a magnet for negative actions and behaviors. That’s why brand management is so important.

    Brands need to flag the “good.”

    Peace.

     

    Truth or Proof?

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    According to Stewart Alter, a McCann-Erickson historian and one-time head of publicity, copy chief Ralph St. Hill, at predecessor company The H.K. McCann Company coined the term Truth Well Told. A brilliant, if simple, piece of poesy, the line illuminates McCann offices on every continent.

    Talk to brand planners past and present and you are likely to hear the word “truth” many times. Words like transparency and authenticity are pop planning words, but truth has generational staying power. Truth in advertising makes lots of sense. If consumers sniff out even a hint of mistruth, they begin to shut down.

    As a brand planner I’ve built a practice around proof. Proof is what delivers truth. Proof is a tangible. It’s dare I say “existential.” Branding and adverting are certainly cousins but branding is the chicken and advertising is the egg. The chicken keeps giving birth to eggs. Brand strategy, done well, keeps giving birth to ads.

    The way to build a brand is to create an organizing principle for product, experience and messaging, the framework for which is one claim and three proof planks, and stick to it. Memorial Sloan Kettering Cancer Center may be the best cancer care anywhere (truth), but the fact that they get the toughest cases in the world is the why (proof).

    Brand planner hard drives across the globe are filled with proofs and truths. Search out the former in order to build your brand strategies.

    Peace.

     

    Can Humor Be a Brand Plank?

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    I wonder about this as I dive into the Aeroflow Breast Pump social media campaign. Aeroflow is a reseller of durable medical equipment in Western North Carolina, but has sectioned off a nice piece of business helping to provide new mothers with breast pumps. They assign a rep to each case and help moms through the paperwork associated with securing pumps and paying the insurance. They then walk moms through the nuances, hardships and solutions associated with pumping. This is one of those business meeting pent-up demand.

    But can humor be an endemic plank that proves the brand’s claim? I go around and around on this but ultimately land on yes. If humor is a customer care-about or brand good-at, it can help brand value. The big but, however, is turning it into a good-at; not everyone is funny. And even through the Instagram account of Aeroflow Breast Pumps is always chortle-worth, even belly laugh worthy, that’s only one or two people at the social media controls.

    Humor puts for nervous or worried moms at ease. It’s medicinal. It’s therapeutic. I really works for Aeroflow Breast Pumps. It wouldn’t work for the other Aeroflow businesses, per se. That’s why Aeroflow is smart to have made sequestered this business a bit.

    Humor, done wrong, can be corny and an impingement on the brand, so Aeroflow has to be careful. “Two breast feeding women walk into a bar,” told by a 50 year old dude is not a good idea. But the way it is handled in social, is great. I’d love to see how humor could be introduced into other areas of the business. The beginning of a cool case, this.

    Peace.

     

     

    Random Thoughts on Why I Blog?

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    Yesterday I asked myself the question “Why do you blog?” With nearly 2,600 posts and counting, it’s high time.  I mean I am a strategist after all, preaching focus and intent daily.  Do I blog to teach and make myself look smart? Do I blog to generate business inquiry and revenue? Do I blog to inspire thought and action? 

    One thing I do know, I blog to become a better writer.  No wise cracks.

    A great many of my posts seem to target people who don’t understand brand strategy. And because those people don’t understand, they aren’t searching for it. Chicken and egg. And to be totally honest brand strategy is a fairly arcane and untested science.

    As for my heroes in the brand strategy community, they already know this stuff. They are informed. So I can’t be writing for them. Tyro brand planners? Yeah, they would find these writings more worthwhile. 

    Potential clients, where the consulting money is, are searching for marketing solutions.  So while that target is into baseball I’m writing about football. Doh!

    I like hanging with brand people. Talking insights. Tools. Learnings. And success. Were I to quantify the number of said strategists, however, it would probably number less than 1,000 on the planet. Some might call them a dying breed. (I could even link the decline to global warming if I worked at it.)

    So perhaps it’s time for a redirect. From now on, I will make an effort to speak more to marketers, not planners. Maybe one or two more blog posts a year.  Hee hee.

    Phew, I feel better.

    Peace.