Yearly Archives: 2016

More’s Law…of Marketing.

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“Sell more, to more, more times at higher prices” is a Sergio Zyman construct about the role of marketing. In an ideal world you’d like to do all 4. If you do all four, at the same time, you’re a marketing savant.  I work with a company Kitchen Magic that remodels kitchen cabinets for half the price of new. We replace the doors and drawers with new ones and wrap the outside of the old cabinets with a ¼ inch of new wood to match. Ingenious really. It transforms a kitchen quickly and inexpensively. Kitchen Magic has done thousands upon thousands.

If we look at Mr. Zyman’s marketing construct, refacing is an opportunity to sell “more times.”  A typical Kitchen is redone every 25 years. With refacing we should be able to reeducate the market so that people are willing to update their kitchens every 12 years. Most home owners have a price in mind when they think about redoing their kitchen. (And often that price was based on an experience from 20+ years ago.) If they knew what it really cost today, they’d be much more open to the idea.  

Kitchen Magic is on a mission to re-educate home owners as to the cost of kitchen remodeling today.  Consumers can now afford to remodel their kitchen every 10-12 years, rather than once or twice in a lifetime.  More times Mr. Zyman.

Every business needs to watch all the “mores.”

Peace.

 

 

 

 

 

More Evidence of the Craft Economy.

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On Long Island where I live we lost 1,200 grocery store jobs year-over-year. Where did those jobs go?  Costco I am betting — a much more efficient and price-favorable retailer. This is the way of the world, this big box approach. Yet as we know, what goes around comes around and even Amazon is experimenting with brick and mortar retail stores. And big consumer packaged goods companies like General Mills and Campbell’s and even Anheuser-Busch InBev are investing in start-ups and small participants in the craft economy.  The craft economy dabbles in small batch, high-value products with an artisanal bent.

I suspect the craft economy will also result in a resurgence in small specialized retailers popping up in towns again.  In our little town, Crushed Olives opened a year or so ago offering assorted olive oils and balsamic vinegars.  Kilwins is offering specialty fudge. And our second independent coffee barista just opened. They’re premium priced but seem to be worth it. The craft economy will by no means be in every neighborhood. But it’s here for those with a little extra cash who like to savor the flavor.  It is fueled by people tired of selling junky or pedestrian quality products. And there is demand.  The craft economy is a multi-billion dollar category.

Peace.

 

 

PTSD in Advertising.

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Can advertising agents get PTSD (post traumatic stress disorder)? Good question.  As someone who worked at advertising agencies and made mistakes I know what it’s like to get reamed out. I know what it’s like to make thousand dollar mistakes. I have scar tissue on my back from run-ins with creative people. Voluble creative people who belittle suggestions from non-art and copy brethren.  I’ve also been canned by clients and ad agencies. According to peripatetic wonder-planner Sean Boyle, that’s a good thing…badge of courage.  

Does all the scar tissue, mean-girl activity and failure contribute to an ad agent’s lost nerve? Do we sometimes pull back on a great idea, because we are afraid? Or do we learn from our foibles to become a better agents?

I reckon both are true.                                                   

It’s not a business for the weak hearted. And apologies for any suggestion that trauma in ad world is akin to that in the theater of war, but hey, we use metaphor here. The fact is, when you make decision to spend other people’s money there may be a cost along with a reward. Be thoughtful but be firm. No one is going to die. Learning is the best elixir for nerves. Learn faster than others and you win.

Peace.  

 

Home, Turn Off My Nest.

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Google is introducing a new product today called Google Home. It is their entry into the voice-activated home assistant market. A market first entered by Amazon with the Echo. Voice activated virtual assistants began with the wonderfully named Siri by Apple.  Simple, mellifluous and unlikely be to be confused with other words.  The Amazon Echo is also nicely named, however the software is named Alexa — the name of their web analytics product. So one name for and device another for the assistant; a bit inelegant.

Enter Google Home.

Google has invested in a number of Internet Of Things (IOT) home products, the most obvious of which is Nest a nicely named device that monitors and controls thermostat, smoke alarm and surveillance. Google Home would have been an okay name had it been the first offering to market — a nice segue from its web search engine. But now, the timing is poor. It’s certainly an intuitive name and will act as a nice hub name for all other IOT devices, but lacks panache.

I suspect when speaking to the Google Home device you will simply say “Google, order me a pizza,” rather than “Home order me a Pizza” or “Google home, order me a pizza,” but the whole naming convention may have been better handled. One would expect more.

That aside, the home tech sector is heating up and it will be an exciting ride with lots of money exchanging hands.

Peace.         

 

 

Obstacles.

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What do Google and Amazon have in common?  Google puts the world’s information one click away. Amazon puts the world’s goods a few clicks and a couple of days away.

When my daughter was young, she was waiting at a restaurant for a tuna fish sandwich. Every time a server walked by my daughter asked her mom and grandmother “Where is my sandwich?” “It’s coming, it’s coming.”  This went on for a while. And since the English language didn’t seem to be communicating properly to this very young girl, she clarified “I want my sandwich in my mouth now.”

Business ventures that take into account immediacy, instant gratification and convenience tend toward success.  

In a service business especially, people want faster, more and for less. As you are looking to improve your business and business strategy spend time understanding obstacles. Then remove them.

Peace.                                                                                                   

 

Reaching Millennials On Their Terms.

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I was reading today how media companies are obsessed with reaching Millennials through TV advertising. Anyone with a Millennial in the family knows they’re multitaskers.  Millennials are the reason Twitch Point Planning was developed.  (Twitches are media moments when one switches media or device in search of more information. Twitch Point Planning is a communication planning technique where you “understand, map and manipulate” consumers closer to a sale.)

This is Upfront Week — where media companies showcase new shows trying to sell ad time before the season begins. It got me thinking about Twitch Point Planning again. For proper utilization of Twitch Point Planning with TV you have to anticipate what audiences will do while watching a particular show. Let’s say you are watching a classic airing of the movie Bullet, what do you think happens on Google when the car chase scene takes place? Como se dice “Mustang?” Or what happens when Claire Underwood is using her rowing machine? “Gym membership? Yoga pants?”

Real-time Twitch intercepts during airings of TV shows are big sales opportunities.  Google understands this, but hasn’t done anything with it. (Yet.) Media companies and ad agencies need to get on board. But to do so they will actually have to watch the shows and plot the potential twitches. It’s a cross medium play, but it’s the way Millennials work.

It’s a big revenue opportunity for everyone.

Peace.

Reaching Millennials On Their Terms.

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I was reading today how media companies are obsessed with reaching Millennials through TV advertising. Anyone with a Millennial in the family knows they’re multitaskers.  Millennials are the reason Twitch Point Planning was developed.  (Twitches are media moments when one switches media or device in search of more information. Twitch Point Planning is a communication planning technique where you “understand, map and manipulate” consumers closer to a sale.)

This is Upfront Week — where media companies showcase new shows trying to sell ad time before the season begins. It got me thinking about Twitch Point Planning again. For proper utilization of Twitch Point Planning with TV you have to anticipate what audiences will do while watching a particular show. Let’s say you are watching a classic airing of the movie Bullet, what do you think happens on Google when the car chase scene takes place? Como se dice “Mustang?” Or what happens when Claire Underwood is using her rowing machine? “Gym membership? Yoga pants?”

Real-time Twitch intercepts during airings of TV shows are big sales opportunities.  Google understands this, but hasn’t done anything with it. (Yet.) Media companies and ad agencies need to get on board. But to do so they will actually have to watch the shows and plot the potential twitches. It’s a cross medium play, but it’s the way Millennials work.

It’s a big revenue opportunity for everyone.     

Peace.

 

 

A Facebook Confessional.

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I have two Facebook accounts, one for my friends and another for What’s The Idea?, my brand and marketing consultancy.  The latter is really unused but I wanted the URL  Last week I posted something called “Brand Strategy Uncoupled” to my friend feed in an Account Planning Group and my blog traffic quintupled.  I rarely post anything in Facebook (friend) about business. That said, I am, there, a participant in a couple of business groups.   

Today I’m reading a news story about how people are wondering if Facebook is altering the news feeds for political gain.  Some of the statistics bandied about suggest 60% of people get their news from Facebook. Facebook has come a long way in the last 10 years. Ten years ago it was for college kids only and had 18M users.  Today it is a cover story in the NYT “algorithm with Agenda” and may become a political hot potato.

It is times for me to take Facebook more seriously as a business tool. This morning I dusted off the business account username and password and will start posting What’s The Idea? updates and memes in the feed with regularity. I have 65 friends for business and 285 on my main account. It will be interesting to see how the former grows.   

I still believe Facebook is for friends, LinkedIn for business, Twitter for “stream of personality,” and Instagram for the artistically inclined.  That said, there is no arguing Facebook today is for everyone and everything.

Peace.

 

 

America, the Budweiser.

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So the Federal Trade Commission can squash the proposed merger of Staples and Office Depot, whose collective asses are being kicked in by Amazon (over the last two years the two office supplies companies have been forced to close nearly 600 stores), but they say it’s okay for Anheuser Busch InBev to rename Budweiser beer “America” for the summer???

Budweiser America

I love America and I love Budweiser, but this idea crosses the branding line for me. Not that I oppose it – let’s see what happens… what the hell. I just think it’s a bit sketchy and too commercializing. It’s also too easy. Also, for those of us who stop and take their hats off whenever we hear the Star Spangled Banner, it may be off-putting and have a negative effect.

America is not a brand. And that’s the point. For the FTC or whomever to allowed this promotion to happen it’s a rookie mistake. Even for a young 240 year old.

Peace.                                                                            

 

 

A Dispassionate Plea.

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I read a lot about leadership and one word seems to pop up a great deal is passion.  Leaders want passion in their companies and hiring agents want it in their hires. Employees when asked about personal traits often play the passion card. It’s kind of an over-used word in my opinion.

In my business practice I use the word love a great deal, telling customers and prospects I must learn to love their product to be an effective advocate. But how does one love JPMorgan Chase? How does one love Hospice Care Network? Or PwC? It takes some doing.  

Passion and love may be allies yet they are really two different things. Don’t mix them up.

As a brand planner – someone who mines care-abouts and good-ats – I try to remove passion. It is the dispassionate planner who has the best ear. Removing passion for an idea or insight is not easy, especially if you hit it early on, but it’s a necessary.  Brand planners need to keep an open door policy throughout the gleaning process. Om. It keeps a clear heart while you flesh out and prioritize all the values you need to consider.

Selling can be passionate, planning must be the opposite.

Peace.