navy seals of commercial maintenance

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Lots of people talk about company culture. Like it’s a good thing. I’m not so sure. Culture, of course, is a good thing. But company culture, in and of itself, can be limiting. When you put a bunch of likeminds in a room the tendency is to swim together.  Nothing wrong with a little corporate water ballet, but I’m one that likes things a tad messy — where ideas and ideals are challenged. That’s how innovation happens.

So what’s better than corporate culture? I’m sure you saw this one coming: brand strategy. That so-called “organizing principle for product, experience and messaging.”  

When a commercial maintenance company uses the brand claim “Navy Seals of Commercial Maintenance,” supported by brand planks “fast, fastidious and preemptive,” company employees are able to build a certain, almost predicable value. Unimpeded by a set of cultural beliefs. Brand strategy is freeing not limiting.

It’s okay to study corporate culture but it’s way more productive to study and set brand strategy.

Peace|

 

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I write a good deal about pent-up demand. It is a marketer’s best friend.  When Miller Lite was launched no one had ever successfully marketed a low calorie beer. Ergo there was no demand. The market had to be educated as to the value of light beer.  Once done, demand was there.  No pent-up demand.

Marketing and brand planners should always look for pent-up demand in the market. When it’s obvious, E.g., cheaper taxi rides (Uber), better tasting hamburger (Shake Shack), life is easy. When a product value is not obvious, finding pend-up demand is a chore.  For Excel Commercial Maintenance, a building cleaning service whose customers care most about low price, a brand strategy “The navy seals of commercial maintenance” met pent-up demand for fast, fastidious and proactive workers. Something purchasers rarely talked about.

Not every product or service offers a marketing with a deep undying demand for a feature or function. But if you don’t dig deep you are not doing your planning job.

Peace.

 

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