Fruit cocktail effect

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There’s a chain of fast food chicken restaurants in NC called Zaxby’s.  I’ve yet to eat there but am sure it’s competitive with others in the space. I’ll have to do some research. Yesterday I had a couple of meetings and presentations in which I discussed the “Fruit Cocktail Effect.” When a brand tries to be too many things, goes the theory, it becomes none. Fruit cocktail, is a sweet sugary mess rather than a mélange of grapes, peaches, pear and cherries.

I watched a Zaxby’s TV spot last night and noted how very plain it was. Pictures of human beings, chicken shots, nature, nurture – the ad could have been for any product. The culprit? Fruit Cocktail.  

Zaxby’s tagline (de facto brand strategy) is “Friends. Family. Flavor.”  That’s three claims – if they can even be called claims. Flavor might be the closest thing to a claim.

No doubt Zaxby’s gets the chicken right — because they are a successful business.  Now they need to get the brand right. Zaxby’s needs a single claim behind which it can load up its proof. Make a claim…and prove it every day.

Peace.

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Value-Loading.

The human mind does the work of the brand planner on a daily basis. We experience people, places and things, a multiplicity of experiences, and boil them down to their essence — retaining a fairly single minded impression. Or we don’t, because we are confused and no single quality sticks out. I refer to this inability to land on an impression as the “fruit cocktail effect.”

Great brand managers understand this. They get how the “cull” of product and service values is one of the most important parts of their job. They understand you can’t be all things to all people. Sadly, many marketers don’t get it. They “value-load” to the point where consumers don’t know what to think.

Yesterday I was reading a point of purchase display for a remodeling company and they listed 10 different values or claims.  All were good claims but created quite a cacophony. What about this display would the consumer remember in day after recall testing? Probably the main picture used.  If really lucky they might remember the value most important dear to them, buried among the others…their key care-about. Most likely they’ll remember fruit cocktail.

Peace.

 

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