claim and proof array

You are currently browsing articles tagged claim and proof array.

femmes d alger

Ninety percent of branding is plan driven: understanding what customers want most (related to your product and category) and what you do best. You find a strategic claim and three proof planks, then you build equity using that claim and proof array until its hard as steel. But…but.

Just when you think you know something about the business, someone comes along and proves you wrong. And therein lies the other 10%.

Every one once in a while an idea comes along that is off brief, off strategy, and is just too good to pass up. It may be tangential to a strategy. It may be in the neighborhood but not on the right block,. You just feel in your bones it’s a business winner. That’s the 10 percent. And you have to go for it. As Eddie Vedder says “It’s evolution baby.”  It may help morph the strategy. It may not. This is a creative business plus we are dealing with people; so you have to try things that speak to you. Strategy is mellifluous. Impressionistic.

Show a person on the street a copy of Picasso’s “Les Femmes d’Alger, which BTW recently sold at auction for $180M, and they might think it childlike. Brand planners are in the business of creating positive product impressions. Impressions that draw consumers closer to a brand, not just closer to a sale. It’s so “not science” alone.  Cut the leash 10% of the time and allow in a little impressionism.

Peace.

 

Tags: , , , , , , , , , , ,

Critical to the success of social media or content marketing strategy is the concept of “motivation.” Borrowed from the acting world where a good actor uses a motivation to bring his or her character to life, motivation in social is meant to drive all that is posted and pasted.

Social media motivation is not random – it’s a direct outgrowth of brand strategy. Motivation must illuminate and demonstrate the claim and proof array that are a product’s brand strategy. This opens up and speeds up consumer understanding of brand strategy. It brings brand strategy out of paper mode and theory mode and into experience and action – creating muscle memory.

A customer care person on the phone who understands a company’s brand strategy can decide on the fly how to act. How to deliver. How to behave. This is where acting can turn into reality. And reality into culture.

Strategy is brilliant but until it turns into product, deeds and experiences it’s just ink on a screen. Peace.

 

 

Tags: , , , , , , , , , , , , , , ,

Newer entries »