brand target

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I read something smart in an account planners group on Facebook yesterday about targeting. It suggested you have to refine the brand target so as to make a more compelling message. When creating your brand claim, you don’t want to address the entire consuming pop. Not everyone will like you. You have to find the largest grouping of people who share a proclivity for your product, service and brand claim — and focus the strategy on them. 

It’s so smart.  I had the same targeting discussion with a client yesterday.

When you do enough research on brand good-ats and consumer care-abouts, you’ll find that you can’t please everybody. It is at this point that the rubber meets the road. Do we change who we are? Do we try to change the attitudes and beliefs of what consumers think and know? Or do we simply speak to the low and “reach for” fruit that will most likely be motivated to buy our product?

This is how we do-oo it!  Peace.

 

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Sometimes brand planners do not have the budget, time, or resources required to do a complete job learning and understanding their targets. Hey, welcome to the real world. The last thing a good planner does is impose his or her perceptions on the assignment. Perceptions soiled by previous assignments, individual experiences with a product, and pop cultural observations. Just as a good anthropologist knows not to insinuate him/herself into the fieldwork and only observe, brand planners should acknowledge they don’t know everything and attempt to “out-of-body” whatever they can. Here’s a tip: 

acting class

To help gain an deeper understanding of the target, identify a prototypical target persona, get into character and interview yourself. Of course it’s play-acting — and the DILO (day in the life of) you use to understand the target is made up — but as a creative exercise it is much better than the alternative.  Write out the questions in advance, put on your creative acting hat, dream daily activities (perhaps even do them), and observe signs, rituals and behaviors the target will experience. If not actually doing the behaviors in-situ, play act and interview yourself in a dark room. 

The key is to really leave yourself and your belief system at the door. Open your mind. Note activity function and structure. Sounds weird, I know, but it’s doable and a wonderful learning opportunity. Learn on, plan one. Peace.

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When doing a brand brief I often look at two primary target types: movements and independents. Movement targets are communities of people driven by a desire for an outcome. When doing a brief for an obesity product this was a movement target; see how it extends beyond the patient to the family.

Ill Fitting – The morbidly obese understand morbid obesity is a diagnosis not an adjective. We call them Ill Fitting because they are both ill and view themselves as not fitting in with the normal population. They look different and are treated differently. (Other than home, the only place with chairs built for them is the bariatric physician’s office.) The Ill Fitting are loved, liked and often conduct their lives in typical ways, but know they suffer discrimination. Just as is the case with those who are discriminated against for race, religion, and sexual preference, the Ill Fitting have their hypersensitivities. The Ill Fitting are quietly defensive about their condition but willing to accept help so long as it is nonjudgmental. Much of their learning about the diagnosis takes place online. The ability of the Ill-Fitting to actively participate in their wellness is welcome but extremely difficult.

The non-obese population, caregivers and loved one of the Ill Fitting are also Ill Fitting when it comes to the condition. It is a topic they find hard to broach.

The other type of target, the independent, appeals to the individuality in people. The opposite of community really. Sometimes people don’t want to follow the crowd. They want to be the trail blazer. It’s a natural phenomenon but for marketers a little more daring. When writing the brief for Zude, the web’s first drag and drop web publishing tool, I used a target called Webertarians – web libertarians — a construct that identified people tired of being governed by closed, proprietary software tools.

Both approaches are viable. Pick one, don’t waver.

 

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