Socially awkward is a term I am hearing more and more these days. Usually it refers to people who are uncomfortable while with other people. The socially awkward, when they communicate, tend to lack social sensitivities. I would add to that definition a new behavior I’m seeing a lot whereby people don’t really listen to one another. That is more awkward.
A smart web and marketing company up in New Hampshire called First Tracks Marketing has posted about the ability to truly listen in business development and it has paid dividends. NPR did a piece recently (the wifus mentioned it, think she was telling me something?) in which they cited how America Indians in tribal council allow a person to speak, but then make everyone wait a good amount of time before another speaker goes, creating time to think about what was said.
The problem with many marketing plans today (and brand plans for that matter) is that they are socially awkward. They suffer from running their mouths, without really listening. Now I understand advertising is a broad cast medium but ads based-on listening and research score better. Connect better. Also ads that don’t kitchen sink the form. With the web, engagement scores go up as we listen to consumers. Polls were an early marketing winner on Facebook.
One of my greatest emails ever was to MT Carney, an early owner of Naked Communications. In it I told her I had a great ear. That was pretty much it. Got the meeting.
So listen up marketers. It’s not an art – it’s a commerce. Peace!
March 20, 2018 in Marketing
For most small businesses the name is the brand. I suspect, that is why small businesses remain small. For mid-size businesses, the name is also the brand, but there tends to be a need for more marketing and sales support; there is stationery, a website, boiler plate copy for press releases, a need to explain […]
March 19, 2018 in Marketing
There are some fun Capital One commercials running on the NCAA Tournament this year featuring Spike Lee, Charles Barkley and Samuel L. Jackson. There’s a racial tinge to the spots which are kind of grown up or adult. It shows these very funny black comedic actors in various Texas locations/scenarios. In one they are shopping […]
March 16, 2018 in Marketing
The problem with most brands is that they are skin deep. Products and services with derma measured only in millimeters. No depth. No real rational and emotional meaning. Why is that? Because brand building today is too randomized. No real brand plan. No organizing principle driving long term, meaningful KPIs. Sales and revenue are all […]
March 15, 2018 in Marketing
It’s great that Walmart wants to create greater shareholder value by getting into the groceries-to-the-home business, but I’m not so sure it’s good for the planet. I recently spoke to a younger mom who energetically juggles her work and family lives — she uses Walmart’s delivery to the curb service. She drives to Walmart and […]
March 14, 2018 in Marketing
I love this quote I wrote a few years back for a presentation to Gentiva Health Services, now owned by Kindred Healthcare: “Campaigns come and go, a powerful brand idea is indelible.” It’s so true. Ad campaigns get tired. Were I to guess, I’d venture the length of an average ad campaign is 2.5 years. […]
March 13, 2018 in Marketing
I’ve read a number of pieces by brand planners who advocate “question everything.” Look at a problem, then look at it from many other directions. Point-counterpoint. Question everything was driven home to me early in my career with McCann using AT&T’s heavy-handed reliance on consumer research and message testing. It was healthy to listen to […]
March 12, 2018 in Marketing
It’s hard for me but don’t want to get into politics when I talk about Meredith Corporation, the venerable magazine publisher – so I will leave the Koch Brother’s backing of Meredith’s purchase of Time Inc for another day. I will however dig into a bit of the Meredith brand. […]