If I met you for the first time and asked “Describe yourself to me” what might your answer be? If I were to ask a consumer a similar question about Langone Medical Center, what might they say? “They are the NYU hospital.” Or that’s the hospital with the purple ads.” How about this question “Describe for me PNC Bank” or “Describe Volkswagen to me.”
Top recall explanations are telling. They are not deal breakers as it relates to purchase behavior – we buy things and brands we don’t know all the time – but those explanations share what is most important to the consumer at that time. Two things drive first response associations for consumers: product experience and marketing communications. Readers know that an organized brand plan has powerful impact on the latter. If all internal and external dollars are used to support a tight strategy, consumers are able to play back that strategy. “15 minutes could save you 15% or more on car insurance.” What reader may not know is that a tight brand strategy also impacts the product, offering ways forward for new features, line extensions, aftercare, etc.
The opposite of a tight, embedded brand strategy is every man for himself. And when that happens you become the company with the purple ads or the company that has banking on the mobile phone. Don’t allow that to happen. Peace!
Tags: brand planning question, brand planning tips, consumer attitudes, geico, NYU Langone Medical Center, PNC bank, volkswagen, whats the idea, whatstheidea, “15 minutes could saves you 15% or more on car insurance”