copywriting

    Toxic Words in Copy.

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    toxic

    If you were to do a Google search of all the copy written by professional copywriters, freelancers, content marketing peeps and business owners – and I mean all the copy, from websites to brochures, to press releases, etc. – I bet there would be about 40 benefit/feature words that would make up 10% of the entire count. Words like “innovative,” “best,” “superior service,” “new” and “% off.” These words as toxic. Overused and over promised, they tend to fall on deaf consumer ears. They inure consumers to other important copy that actually tell a story; the good words that convey a sense of identity and differentiation.

    Play copy editor for a moment. Read you work, circle the words that sounds like copy — that sound like common promise – and remove them.  See what you have. Toxic words when used in a story are more palatable. But in copy or selling – they shut down our brains. This is why storytelling or, as Co:Collective’s Ty Montague puts it, “story doing” is the haps these days.

    Just as playing a favorite song too many times or eating too much strawberry shortcake in one sitting can burn a person out, use of toxic copy words must be carefully watched. Peace.

     

    Copywriting? Creative Writing? Or Writing?

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    Writing is a core competence in marketing. And copywriting an even higher-level competence. A most powerful one. (Albeit there’s no Pulitzer Prize awarded. Hee hee.) Yet, one of the flaws of copywriting — and it’s a big flaw — is writers are often not well-informed about the products under their care. They may know a handful of key selling points but have few, if any, backstories or history about the product. What results is nicely written prose but very little of substantive value. 

    It’s almost writing by numbers.

    There’s an old axiom in advertising “If you don’t have something to say, sing it.” And that is what most copywriting is today. Sing songy assemblages of words that do little to convince. And they don’t convince because most ads aren’t built using a brand claim, or a cascade of proof to build a case for purchase. An ethnographer would say today copywriters live in copy bullpens, never setting foot in the product or consumer room.

    Copywriters aren’t given enough time to adequately understand their products and services. They’re on the clock and unprepared. It’s not their fault they lack product training and understanding, that’s the fault of brand managers. 

    Creative writing is what they do. Without proper product understanding it can’t even be considered creative.

    Peace.  

    PS.  There are a hundred of so brilliant copywriters out there, don’t get me wrong. But thousands and thousands of songsters.

     

     

    Fresh.

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    “The hardest thing to realize in fashion is that the future lies in the past.  The second hardest thing is to forget the past.”    Cathy Horyn, NYT 7/5/12

    These words are true for branding and advertising as well. Creative ideas that break through must be new and unique. Retreads are boring.  Yet, it’s important for ideas to offer some attendant context. It’s easier to remember numbers in patterns; the same is true for ideas.  That’s why alliterations are common idea conventions. ZDNet’s original strategy “content, commerce and community,” for instance.

    How does one explain the Higgs boson (creating matter out of nothing) without some context?  Not very easily. Same thing with string theory.  These are some of the world’s most heady concepts. They need context.  Conversely, how do you give life to a new lemonade that is less sweet, or a cookie dough that is more natural?  As Cathy Horyn suggests “forget the past.”  Find context for selling premise (create bias toward purchase) then be fresh. Really fresh. Uncomfortably fresh.

    Either Walter Weir or John Caples (godfathers of copywriting) once said “good copy sounds like copy.”  That was then.  Seventeen billion words of copy ago. Today fresh wins the day.  Peace.  

    Be fresh.

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    So I’m reading an article this morning in USA Today featuring interviews with some top hospitality CEOs, and their answers are peppered with language like: “price of entry,” “customer-for-life,” “providing value” and “surprise and delight.” A marko-babble fest.  Not implying these aren’t smart people, they clearly are. What I’m saying is marketing has become filled with terms of art that are nice on the ear but meaningless. 

    Do a Google or Bing search of “whatstheidea+surprise and delight” and if this blog pops up, break out a can of whoop ass. Jargon may be acceptable in meetings but it is the antichrist in external communications. It was copywriting great Walter Weir, I think, who said “if it sounds like copy, it’s good copy.”  Dear old Walter was born in ’06.  The industry has published 10 trillion words copy since then. There is an entire class of ad agencies called “creative hot shops” whose sole reason for being is to break away from Mr. Weir’s premise.

    So what should we do?  Drop the babble.  Invent your own selling premise and selling language. Be fresh. Freshies (Sorry, racing a storm to Whiteface today.) And it is okay to be a little fresh in a non-puritanical sense.  We are at 10 trillion words and counting. There are only so many pairings – as Google will tell you. Peace!