“This guy looks like he’s up to no good or he’s on drugs or something. He looks black” was a quote by George Zimmerman, taker of Trayvon Markin’s life last March 22. NBCUniversal is being sued for playing this snippet because it was edited together and aired without the dispatcher’s question “O.K. and this guy – is he white, black or Hispanic?”
Words are important, but context more so. Taking the dispatcher’s question out of the mix created a whole new context for Mr. Zimmerman’s quote.
Context is rarely the enemy of the brand planner. For those who work on brands with limited budgets, context (an idea pregnant with meaning) is your friend. Contextual turns of a phrase, e.g., “We know where you live” for Newsday, or “webertarian” for Zude.com (combing libertarian and web), use things already in people’s brains to convey information. Webertarian was the Zude target. Though webertarain was pregnant with meaning the product name Zude had little. It rhymed with dude and was similar to Zune but that’s it. Without millions of dollars to promote it, the name was a poor choice.
I have a hard time remembering people’s names. How many Brian’s can you meet in a lifetime? The American Indians had it right: Crooked Nose, Crazy Horse, Runs Like Deer…these names are memorable, narrative and contextual.
In brand planning you can build it or you can borrow it. Building is better when you are well-funded. Borrowing is faster but can be less differentiated. For my brand ideas, I use context as an appetizer and push for the new big idea as main course. Peace!