At What’s The Idea? clients pay the bills. They do the hiring, provide the homegrown insights and share business data. Without clients there would be no brand consultancy. But clients are not my customer. My customer is the brand. It is the brand to which I pay allegiance. It is the brand that is the object of my strategic desire. By being so focused it helps remediate politics from the equation.
By putting the brand first and the people and clients second, it cleanses the process. Brands have no egos. They just sit at the nexus of good-ats and care-abouts. A brand doesn’t look to be promoted or aspire to Ad Age Marketer Of The Year. You can’t artificial intelligence your way around a brand. It’s a thing or service.
Don’t get me wrong, I need people to help navigate insight work. The stories, the human impact of purchase and use, the role of the product, can never be ably understood without people — be they brand and product manager or consumer and influencer.
But when all is said and done the brand must be the customer. At What’s The Idea? that pays the bills and provides the dividends.
October 9, 2018 in Marketing
Lots of people talk about company culture. Like it’s a good thing. I’m not so sure. Culture, of course, is a good thing. But company culture, in and of itself, can be limiting. When you put a bunch of likeminds in a room the tendency is to swim together. Nothing wrong with a little corporate […]
October 8, 2018 in Marketing
First question, “Do you have a brand?” Most marketers will answer yes. Second questions, “Do you have a brand strategy?” Those same people are likely to pause then offer a less-than-emphatic yes. Third question, “Can you articulate your brand strategy?” This is where the homina-homina kicks in. It’s a simple fact that most brand practitioners […]
October 4, 2018 in Marketing
Storytelling is big in marketing today. One flavor espoused by Co-Collective CEO Ty Montague is called Story Doing, a smart improvement. I’m a fan-boy of doing rather than telling. HOWEVER. And with me there is always a however when it comes to brand. However, a word that trumps “story” is “strategy.” Using Mr. Montague’s construct […]
October 3, 2018 in Marketing
Anyone who has ever eaten fruit cocktail knows it tastes like sugar…and nothing but the sugar. As I’ve said to scores of marketers who have seen my brand framework presentation “The grape tastes like the peach, which tastes like the cherry, which tastes like the pear.” When you try to do too much, you do […]
October 2, 2018 in Marketing
Someone recently posted this question to Quora “What’s the fastest way to build a brand?” The answer is and always has been, through heavy doses of good network television advertising. It provides sight and sound of a controlled message, broadcast to millions of people, millions of times. Some cord cutting millennials might build a case […]
September 20, 2018 in Marketing
A quote from The New York Times today points to market forces that have made Jeff Bezo the richest man in the world. “One is the unequal impact of digital technology, which has reduced costs and brought convenience to many.” Digital technology has allowed Mr. Bezos to gather $160B in personal wealth, simply by […]
September 19, 2018 in Marketing
There are many definitions of brand strategy. Most hard to understand. And for businesses whose sole purpose is clarity of message, you would think brand strategy definitions would be easy. Here’s mine: “An organizing principle for product, experience and messaging.” What does an organizing principle look like in words? (Brand strategy is inanimate.) Well, […]