There’s a cover story in The New York Times today about political referendums. It suggests referendum results favor the sponsoring political party when that party is in favor. The opposite is also true. The headline of the article suggests referendums are “messy tools” and the recent Brexit vote was used as an example.
I actually think brand referendums are a nice idea – a good way to gauge customer sat and affinity by allowing a vote on product and service changes. Blue Point Brewery just changed the label of its flagship beer, Toasted Lager. With Blue Point’s purchase by Anheuser Busch InBev, it seems big brother’s marketing engine is getting more involved. I wonder how that will play out? A simple button on the home page requesting feedback, wouldn’t have hurt. Along with a comment box.
The marketing road is lettered with changes to products that have passed muster with modest or no research. Brand referendums (on the home page) offer customers a way to engage, feel listened to, and perhaps assist with innovations. And more importantly, gauge how customers feel about the direction of brand management.
Tink about it, as my Norwegian aunt would have said.