Monthly Archives: November 2011

Best Definition of Branding.

0

Were I to guess, I’d say 90% of people who use the word “branding” misuse it.  Designers use it to define packaging. Art directors to describe “look and feel.”  For P&G brand managers it’s a reference to budget size. Direct marketers think it means synergy with general advertising. Copywriters don’t really know what it means. The digiterati try not to use it. And agency principals think it is whatever makes the bank deposits flow. 

Noah Brier while a head strategist at the Barbarian Group once asked me “There are lots of definitions of brand plan, what is yours?” That’s a question every marketer who hires an agency should ask. There would be a lot of Rick Perry answers, me thinks.

Branding is an organizing principle. Locked onto the right organizing principle one can build a brand with ease and sharp measurement. Brand strategy as an organizing principle can guides all the other strategies you will hear during the course of the marketing day: the product strategy, sales strategy, retail strategy, channel strategy, pricing strategy, media strategy, messaging strategy.  I could go on.  

The organizing principle defines how a product is built, cared for, presented and nurtured. It’s one simple piece of paper that organizes the others. It organizes leadership, employees and the hard to manage consumer. 

I always wanted to create an ad agency named Foster, Bias and Sales. It’s where the rubber meets the road in marketing. But without an organizing principle to guide these steps to a sale, you are simply a tactics jockey.   

Brand(ed) Utility.

0

Branded Utility has a number of definitions in the marketing world. In my world it is more than simply a branded public service; it’s something that moves a customer closer to a sale or position of greater loyalty.

Ingmar de Lange did a neat presentation on Brand Utility, but we are not always on the same page.  Nokia providing a quiet room on city streets for mobile callers is nice, even with a big logo on the door, but it’s not uniquely Nokia.  MasterCard providing an ATM finder phone app is helpful but not uniquely MasterCard. 

A branded utility, to me at least, is one that no one else can offer.  Users need to plug into the product or service grid of the marketer a for a utility to be truly branded — to use an electricity metaphor.  Simply slapping a logo on something useful and making it free is lazy.  It may be less lazy than a poor boast and claim ad but we can certainly do better.

I once suggested that Ben Benson give away golf umbrellas to customers of his expensive steak house caught unprepared on rainy days.  Branded utility. Why was it unique? Because the customers were at Ben’s.  When thinking about branded utility ask yourself “Has the usefulness of the gift or a value made the customer more committed?”  Or just similarly committed? If the answer is more, then the investment was worth it.  Peace!

Negative Brand Ideas.

0

Sometimes powerful brand ideas are not generated by consultancies, CMOs and marketing agencies – they are created by competitors.  When launching the Barnes & Noble Nook Tablet yesterday in Manhattan, CEO William Lynch referred his competitor  — Amazon’s Kindle Fire —  as a “vending machine for Amazon services.” Ouch. Mr. Lynch knows what a lot of B2B sales people know, that positioning a competitor negatively with a nice, believable turn of phrase can be hurtful. And viral. If you have a good sound bite, one that comes with emotional impact, use it.  Remember US Scare, the name for USAir after a number of plane crashes?

These anti-positioning brand ideas are rarely used in advertising, but set free in the market, they can have mad negative impact. You often hear these negative branding ideas bandied about and assume they come from the creative populace, but don’t be so sure.  All’s fair in love and marketing.

In the Kindle Fire example, calling it a vending machine for Amazon services may actually be seen by some as a positive.  There are a lot of Amazon users for whom added convenience is a good thing. Even so, this was a nice negative parry by Mr. Lynch. If you are a second-to-market, me-too product sometimes going negative is all you have. Peace!

Young girl, violins, center of her own attention.

0

 When Eddie Vedder sings “Daughter,” which according to the movie Pearl Jam 20 started out as a song called Brother, he sings the headline of this post about a girl at a breakfast table. To Pearl Jam fans, this song makes the world spin. If a guy, the song has meaning. If a woman, even more meaning. The lyrics speak to us in many, many ways. Personally. On behalf of a friend. On behalf of a neighborhood.  This is Pearl Jam at its best.

Reading The New York Times this morning I encountered 4 “young girl” ads in the first few pages. They were silhouetted in white or surrounded by big retail type and pictured beneath headlines telling other girls and non-girls about products and services. “Experience the finest education on 3 continents.” Stuff like that.  If I had a dollar for every girl ad without a narrative, I’d e a much less busy man. When Pearl Jam plays Daughter in concert 85% of the audience knows 95% of the words. And they sing.

When marketers, tiny ad agencies, and in-house communications departments put a girl in the ad, she is no one’s daughter. There are no violins.  She isn’t alone, listless, sitting at a breakfast table in an otherwise empty room.  She’s not even selling shit.  No wonder every other new TV show is about zombies.  Can we fix this please? Hee hee. Peace!

 

Yahoo’s Going to Get its Exclamation Back!

0

I would not be surprised to see Yahoo sold to Jerry Yang and the Texas Pacific Group (TPG) fairly quickly. Yahoo, with lots of schmutz on its shoes, is still one of the top 5 tech brands in the world. And what is a brand but a vessel into which we poor meaning. Organized meaning. Yahoo’s fix requires an Is-Does. What a brand Is and what a brand Does.

Is it a portal?
Is it search engine?
Is it an advertising company?
Is it a web content publisher?
Is it a technology company?

Does it provide news?
Does it provide entertainment?
Does it provide organization?
Does it provide results?

Yahoo needs to retrench and make tough decisions — and that will only happen if the property is sold. A public company with lots of shareholders, Yahoo will get its Yahoo! back with new leadership, some old leadership, tough love, and a brand plan. And when I say brand plan I don’t mean a new logo, new color palette and an replacement agency for Goodby, Silverstein and Partners.  I mean an organizing principle for marketing.  A plan that inform every decision made by the company — from hiring to firing to what new mobile services to launch.

When dimensionalized through obs and strats, a brand plan creates marketing clarity. TPG doesn’t speak like this, but they know how to make it happen. It’s about time. Peace. 

Dumbed Down Utility.

0

Today The New York Times had a cover story on geolocation dating services. If you’re looking for a date and have a smart phone these new apps tell you who is nearby and available. Text, text, plan, plan and you can grab a drink with little social awkwardness. The services are Grindr, Bendr, OKCupid Locals, and How About We.

I was a doofus at bars as a young ‘un and couldn’t walk up to interesting girls with a good rap. For someone in the selling business it was a skill I needed to work on. Had I an app for that, would I have learned the skill faster? 

Here’s my take, socially inept kids hide in their cell phones. Heads down, active in the ether, they appear to be busy. Some kids feign being on the phone to look popular so they can troll for interaction, they hope will come their way. Not good. Unless these are kids who might never make it out of the house to begin with. I suspect that these geolocation apps will soon come with “sorry” buttons so users don’t have to deal with ending these pseudo dates.  Rather than look someone in the eye and say “Thanks for meeting with me but…” the daters will simply hit sorry and the app will ping the date is over. (I can just hear these unique ping tones, ringing across the bars of NYC in 2012.)  The human behaviorists and sociologists are going to have a field day with this stuff.

We need to move beyond a dumbed down utility with apps and think about skill enablement and development. Peace is not an app. (Or is it?)

Credit Card Advertising.

0

McCann-Erickson’s “Priceless” campaign for MasterCard is arguably one of the most respected credit card campaigns to come along in decades.  “It’s everywhere you want it to be” was a great ubiquity campaign for Visa, but that’s long gone.  The problem with advertising is that sometime the advertising becomes more important that the product.  Priceless is an example of an advertising idea that overshadows the card.  Emotional attachment to a brand is important in terms of tone — and that’s what the campaign does so well.  But it is an advertising dimension. Products that tie their horse to an emotion (Coke are you listening?) rather than product benefit or quality are using advertising to get attention.  Or remind us to pay attention.

MasterCard, has done some very cool innovative things like PayPass and smartphone apps yet is sadly still famous for its priceless advertising. No matter how much it tries to make PayPass priceless, the ads are still about a smiling kid in a baseball hat.

Today MasterCard’s tagline is “That’s MasterCard. That’s Priceless.”  The “That’s Mastercard” portion takes a register mark so it looks as if they are beginning to think about evolving away from Priceless and straddle two ideas.  But “That’s MasterCard” smells like an empty vessel. This is a tough category, but for far too long it has been managed by ad people not marketers. It’s time for that to change.  Peace.  

Is it not true that the opposite of promotion is…

0

Have you ever noticed that law firm earnings rarely make the papers?  Or that gazillion dollar law firm names are unknown by the masses? We really never think about big corporate law firms. As Occupy Wall Street targets the banks and focuses on corporations that do not pay their fair share taxes, lawyers walk back and forth with nary a glance. 

A friend of mine is in operations at a law firm in NYC and very involved in build-outs and office relocations. His firm is in a semi-historic NYC building and they are renovating like a dookie. Conference rooms like museums, two-story, south-facing offices that would make a king blush.  Corporate and high-end law firms are the subject of good TV drama, but fly under the radar because they are private and in the business of stealth and secreting information. They are also in the business of reverse brand management.

Staying out of the public’s eye and keeping clients invisible is an art — and lawyers do it best.  Perhaps some large communications companies who build reputations for a living should hire and study top law partners to understand the enemy.  The enemy being the opposite of promotion. Perhaps then we can invent a few new ways to sell.  Peace.